Terms of Business

Cascade Financial Services Limited trading as Nova Mortgages is regulated by the Central Bank of Ireland. The firm is registered as a mortgage intermediary authorised under the Consumer Credit Act, 1995, as a mortgage credit intermediary under the European Union (Consumer Mortgage Credit Agreements) Regulations 2016 (CMCAR), an insurance intermediary under the European Union (Insurance Distribution) Regulations, 2018 and is authorised as an investment intermediary under the Investment Intermediaries Act, 1995.

Copies of our regulatory authorisations are available on request. The Central Bank of Ireland holds registers of regulated firms, you may verify our credentials by searching for the firm’s name at registers.centralbank.ie.

These Terms of Business (“Terms”) outline the basis on which we provide regulated financial services to our clients. Please ensure that you read this document. These Terms apply to all business transactions undertaken for you or services provided to you and will remain in force until further notice. Should we make any material changes to our Terms, we will advise you in advance of providing any further services to you.

Contact Details

Our registered office is at Pembroke Hall, 38/39 Fitzwilliam Square West, Dublin 2, D02 NX53. Our company registered number is 679590 and our Central Bank registration number is C451402.

Statutory Codes

Nova Mortgages is subject to the Central Bank of Ireland’s Consumer Protection Code, Minimum Competency Code and Fitness and Probity Standards. These Codes offer protection to consumers and can be found on the Central Bank website at www.centralbank.ie


Our principal business is to provide advice and arrange transactions on behalf of clients in relation to mortgages, life assurance products, pensions, investments and insurance based investment products. A full list of mortgage providers, insurers and investment firm we have agencies with is available on request.

Fair Analysis

The concept of fair analysis describes the extent of the choice of products and providers offered by an intermediary within a particular category of life assurance, general insurance, mortgages, and/ or a specialist area. The number of contracts and providers considered must be sufficiently large to enable an intermediary to recommend a product that would be adequate to meet a client’s needs.

In order to ensure that the number of contracts and providers is sufficiently large to constitute a fair analysis of the market, we will consider the following criteria:

  • the needs of the customer,
  • the size of the customer order,
  • the number of providers in the market that deal with brokers,
  • the market share of each of those providers,
  • the number of relevant products available from each provider,
  • the availability of information about the products,
  • the quality of the product and service provided by the provider,
  • cost, and
  • any other relevant consideration.

As at the date of these Terms of Business we provide life assurance, pensions, investments and insurance based investment products on a limited analysis basis as we do not have agencies with a sufficiently large number of providers to perform fair analysis of the market.


Nova Mortgages can provide advice on and arrange mortgage products from the following range: fixed-rate loans, variable rate mortgages, capital & interest mortgages, interest only mortgages, residential investment property.

We provide mortgage advice on a fair analysis of the market (providing services on the basis of a sufficiently large number of products and product producers available on the market).

We hold agencies with the following providers:

  • Avantcard DAC
  • Haven Mortgages Limited
  • Dilosk DAC
  • Finance Ireland Credit Solutions DAC
  • Brokers Ireland Network Services:
    • AIB Mortgage Bank u.c.
    • Banco Sabadell S.A.
    • BNP Paribas Personal Finance
    • KBC Bank Ireland plc
    • Permanent tsb plc
    • Seniors Money Mortgages (Ireland) Designated Activity Company
  • Zurich Life Assurance plc
  • Royal London Insurance DAC
  • New Ireland Assurance Company plc

We will need to collect sufficient information from you before we can offer any advice on mortgage products to assess the product(s) that may be suitable for you and available to you. This is because a key issue in relation to mortgage advice is affordability. Such information should be produced promptly upon our request.

Anti-Money Laundering

In order to comply with legal and regulatory requirements we are obliged to request information from you to verify your identity as well as your source of funds and to keep a record of this information. Before making a recommendation to you, we will request such information and documentation where we deem it necessary to meet our obligations.

Should you not provide satisfactory evidence of your identity within a reasonable time, we may not be in a position to provide the services described in these Terms to you. We may be required to request updated identity and verification documents from time to time.

Fact find, Statement of Suitability and Ongoing Advice

All clients are required to provide sufficient information including contact details, financial information, objectives, needs and requirements and (where relevant) your risk appetite and investment time horizon to enable us to provide our services. We will also obtain further information about your needs and requirements through meeting with you.

It is important that the information you provide is complete and accurate as it will form the basis for future advice, and we accept no liability for any omissions or oversights on your part. You are also requested to notify us of any material changes to your personal circumstances as these may impact on the advice and services we provide to you.

Fees and Charges


The firm receives mortgage commissions from the various lending institutions we deal with at a rate of up to 1% of the value of the amount borrowed, on funded mortgages.

We reserve the right to charge a commitment and administration fee of up to €1,000 for arranging a residential mortgage. The fee typically applies in complex cases where the level of work required by Nova Mortgages to obtain a mortgage is onerous. We will agree all fees with you in advance of providing the service.

Life Assurance & Investments

The firm may receive commission and other payments from the insurance and investment companies to whom orders are transmitted. Details of the range of commissions that may apply are set out in our commission disclosure statement and the actual commission we will receive is disclosed in product and/or policy documentation you will receive.

Investor Compensation Scheme

The Investor Compensation Act, 1998 provides for the establishment of a compensation scheme operated by the Investor Compensation Company Limited (ICCL) and for the payment of compensation to clients:

  • If the client is an eligible investor as defined in the Act; and
  • If it transpires that the firm is not in a position to return client money or investment instruments owned or belonging to the clients of the firm; and
  • To the extent that the client’s loss is recognised for the purposes of the Act.

Nova Mortgages is a member of this compensation scheme. The amount of compensation that you may receive under the compensation scheme is 90% of the net amount you have lost or €20,000; whichever is less. Full details of the Investor Compensation Scheme are available on www.investorcompensation.ie.

Brokers Ireland Compensation Fund

We are also members of the Brokers Ireland Compensation Fund. Subject to the rules of the scheme the liabilities of its members firms up to a maximum of €100,000 per client (or €250,000 in aggregate) may be discharged by the fund on its behalf if the member firm is unable to do so, where the above detailed Investor Compensation Scheme has failed to adequately compensate any client of the member. Further details are available on request.

Conflicts of Interest

It is the policy of Nova Mortgages to act in the best interests of our clients and to avoid a conflict of interest when providing services. However, where an unavoidable conflict arises, we will advise you of this in writing before providing any business service and request your written acknowledgment that you are aware of the conflict of interest and still want to proceed.

We have a written policy which sets out the steps that we take to ensure that we avoid or, where this is not possible, mitigate conflicts of interest that may arise in providing services to you. These steps include administrative and organisational arrangements appropriate to the size, nature and complexity of the business to ensure that staff always act in the best interests of clients. A copy of the policy is available on request.

Data Protection

Nova Mortgages is a Data Controller as defined in the Data Protection Acts 1988 to 2018 (“Acts”). We collect personal data about you in order to provide the highest standard of service to you and in order to comply with our legal and regulatory obligations. This includes account opening information and any other personal data you provide to us or that we collect or process in the normal course of providing the services set out in these Terms.

We take great care with personal data that is provided to us, taking steps to keep it safe, secure and private and to ensure it is used only for legitimate purposes and in accordance with data protection legislation including the Acts and the General Data Protection Regulation 2018.

The data which you provide to us will be held in electronic format on a computer database . Your data will be processed only in ways compatible with the purposes for which it was given. We may use your personal data for the purposes of:

  • Providing the services we have been contracted to provide to you including investment advice and receipt and transmission of orders.
  • Reporting and management information, including quality assurance.
  • Prevention of money laundering, financing of terrorism and fraud and otherwise complying with legal and regulatory obligations.
  • Providing you with information about our services and products that may be of interest and relevance to you as we have a legitimate interest in providing you with information about our services. You have the right to ask us not to send you marketing material and, at any time, you can ‘opt out’ of receiving marketing material.

We may share your personal data with:

  • Mortgage providers, insurance companies and investment firm we have agencies with
  • Regulators, law enforcement agencies and any other public bodies we are legally obliged to disclose such information to.
  • Service providers of Nova Mortgages who have undertaken to keep such information confidential.

In order to comply with regulatory obligations, we are obliged to retain personal data for a minimum period of 6 years or such longer period as we are directed to by law. You have the right at any time to request a copy of any ‘personal data’ that we hold about you. You may have other rights in relation to your personal data which apply in certain circumstances and which are described in more detail in our privacy statement. You may request a copy of your personal data by writing to the Data Protection Officer, Nova Mortgages, Pembroke Hall, 38/39 Fitzwilliam Square West, Dublin 2, D02 NX53.

By agreeing to these Terms of Business you acknowledge the processing of your personal data as set out herein.


Nova Mortgages has a written procedure in place for the handling of any complaints that are made against our firm for services provided by us. This procedure ensures that all complaints are recorded and acknowledged in writing within 5 business days and are fully investigated. Any complaints should be addressed to The Compliance Officer, Nova Mortgages, Pembroke Hall, 38/39 Fitzwilliam Square West, Dublin 2, D02 NX53. If you are dissatisfied with our handling of, or response to your complaint, you can refer the matter to The Financial Services and Pensions Ombudsman. The Financial Services and Pensions Ombudsman is a statutory officer who deals independently with unresolved complaints from consumers about their individual dealings with financial services providers. It is a free service to the complainant.

Further details relating to the Financial Services and Pensions Ombudsman, including how to make a complaint, are available at www.fspo.ie, by telephone on Lo-Call Number: 1890 88 20 90, or by writing to the Financial Services and Pensions Ombudsman, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2.


Nova MortgagNova Mortgages will, if necessary, exercise its legal rights to receive any payments due to it from clients for business services provided by it and, to be reimbursed for any value obtained by the firm for clients arising from payments by the firm on behalf of clients who subsequently default in any payment due to the firm. Product Producers may withdraw benefits or cover on default of any payments due under any products arranged for your benefit. Details of these provisions will be included in your product terms and conditions.

Governing Law

These Terms of Business shall be governed by the laws of the Republic of Ireland. These Terms of Business are effective from 30 September 2021 and apply until further notice.

Cascade Financial Services Limited trading as Nova Mortgages, is regulated by the Central Bank of Ireland

Acknowledgment and marketing consent

We have provided our Terms of Business setting out the terms under which Cascade Financial Services Limited t/a Nova Mortgages will provide mortgage, insurance, protection, investment, and pension business services to you. You should review the Terms and if there are any matters on which you require clarification we will be happy to provide this.

These terms will remain in force and shall apply to any business service provided to you now or at a future date. Any changes to the Terns of Business will be notified to you.

Privacy Policy

We take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. You can view our privacy policy here.

Direct Marketing

However, from time to time we would like to contact you with details of other products (mortgages, protection products, investments, pensions) and services we can provide to you. If you consent to us contacting you for this purpose please tick to say how you would like us to contact you.